Returns and/or exchanges are accepted within 14 days of receiving your purchased goods. To request a return or exchange please contact us via email ([email protected]) or by calling at +30 2310 535 678.
For any items purchased online, returns and/or exchanges must be done via our website according to our policy, as detailed below:
All our products are subject to quality control prior to shipment. The right of return and/or exchange is only valid for items returned in exactly the same condition as received, with the tags attached and proof of purchase. Any indication that the product has been used or damaged may lead to a rejection of your item return and/or exchange request and will incur a re-postage fee.
In the case of a refund request, the relevant funds will appear in your account within 10 working days from the date of return been processed. The amount refunded will only include the value of the item(s) and not any relevant return shipping costs.
Please note, exchanges are not accepted for Outlet products and items that are part of a set cannot be returned separately.
All exchanges will insure the relevant shipping costs. We offer an exchange shipping option for most locations in Greece for a fee of €3.50 to return and €3.50 to re-ship your new item. The above exchange shipping option is possible through our courier partner company. If you choose another option to ship your exchange item back to us, you will be liable for any relevant shipping costs.
In the event of one or more defective items received please contact us as soon as you receive the item(s) and kindly describe in detail the items defects in order to assist you. Any defective item along with the relevant purchase receipt must be returned via our courier partner company without any additional charges. We will then review the returned product and notify you via email accordingly and regarding your requested refund or exchange (subject to stock availability) without any additional shipping costs. Please allow 14 days for any defective item related refund to appear in your bank account.
Please note, the above return, exchange and defective items policy applies only to any online purchases. Our Store Branches may follow a different return policy. For any information regarding in store purchase returns and exchanges please call (+30) 2310535678 or 2310472421 or 2331024177.